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OUR OFFERING

Forward Digital offers services across the full end-to-end digital lifecycle - this allows us to offer best-in-class practice across every aspect of online customer interaction - from awareness, to nurture, to acquisition and to advoacy.

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MARKETING CONSULTANCY

Forward Digital’s preferred initial engagement with customers it to provide consultancy and an audit right across the end-to-end digital marketing spectrum. We do this through workshops and system audits, providing you with a complete digital marketing strategy tailored specifically for your business.

 

This artefact can then be used to engage Forward Digital in the other services we provide (as outlined here) or to be used internally or with your existing service providers.​

 

We can also provide a paired back version of our consultancy programs if there are only specific areas that you’re looking to address.

Honing in on our core demographic and hitting these customers with awareness, followed by re-marketing, is key to delivering high performing and efficient digital marketing campaigns.

Forward Digital offers this across the following services:

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Paid Search (SEM)

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Native Advertising

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Display Marketing

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Search Engine Optimisation (SEO)

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Organic and Paid Social Media

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All of our team leads have at least 8 years experience in delivering these services for some of the largest organisations in Australia across both the B2C and B2B sectors

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CHANNEL MARKETING
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DIGITAL COMMUNICATIONS

Forward Digital works both with our clients on their existing databases and through the awareness and enquiries we drive through channel marketing - to then deliver personalised, relevant and engaging digital communications. This is key to nurturing customers in complex purchase cycles and to maintain relationships and x-sell to existing customers.

Services rendered include:

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Email Marketing

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Mobile Marketing

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Copywriting

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Marketing Automation

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Customer Care Consultancy

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We offer fully-managed / outsourced servicing of this as well as consultancy and guidance

Critical to our offering is educating our clients on technologies that deliver outstanding outcomes, without the usual pain and process involved in implementation and usage. We do this through using innovative technology and also addressing change management with any new systems that are implemented.

Forward Digital has offerings for consultancy and new technology for:

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CRM

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Marketing Automation

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Change Management

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Data Analytics & Attribution

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DATA AND TECHNOLOGY
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CX
AND DESIGN

The wins in terms of digital marketing performance are greater in onsite CX than any other channel. By raising the conversion rate performance of your site and data capture through personalised and interactive web experiences… all marketing channels are increased in their profitability.

Forward Digital offers services for this through:

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Conversion Funnel Technology

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Bespoke CX and Design

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Data Analytics & Attribution

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